It becomes an integral part of the digital transformation of customers.
The white paper cites that listening to prospects and customers still presents a challenge for companies with multiple business units, departments, databases and communication channels.
United Continental Chief Executive Oscar Munoz issued a statement Monday afternoon, saying: "This is an upsetting event to all of us here at United.
I apologize for having to re-accommodate these customers.
These tips focus on how to work with a person who wants to come back to work.
These tips will help you accommodate disabled employees and welcome them back to work.
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Why should companies care about accommodating workers who are caregivers to children, aging parents or sick spouses or partners?
Consider this email from Nikki Dodson, who works at a Michigan company called Nu Step.
Her husband has early onset Alzheimer's: "I have had to leave work early, work from home laying in bed with my husband because that is where I needed to be at the time, and the team will always not only ask if (my husband) is doing OK, I'm asked frequently how I am. My gratitude to this company is more than they will ever know."I don't know what price you can put on that sort of gratitude, or what financial incentive it takes to get companies to do the right thing, but I'll go out on a limb and call that a good outcome for everyone.